Refund policy
Refund & Return Policy
Last updated: April 3, 2026
Thank you for shopping with us at GetActiveEssentials.
Returns
We accept returns within 14 days of delivery. To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be in original packaging
- Proof of purchase is required
Certain items are non-returnable, including:
- Gift cards
- Final sale items
- Personalized or custom products
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days depending on your bank
Shipping costs are:
- Non-refundable (unless the return is due to our error)
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at:
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
Contact Us
If you have any questions, contact us at:
getactiveessentials@gmail.com